Zack Leather Shoes

1. Order Processing Time

After your payment is confirmed, your order is carefully inspected, packed, and prepared for dispatch by our manufacturing partner.

Processing time: 1–3 working days

Once dispatched, you will receive a Shipping Confirmation email with tracking details.

2. Delivery Options & Estimated Timeframes

We offer the following delivery options:

All delivery times are estimates and provided in working days.

3. Tracking: Once your order has been dispatched, you will receive an email with your tracking link. For further details, please visit our Shipping & Delivery Policy .

Protecting Your Investment

Each Diorah piece is crafted from noble materials, designed to endure seasons and become a part of your legacy. To ensure your garment remains impeccable—maintaining its structure, texture, and performance—it requires the correct care.

Proper maintenance is an investment in its longevity. These general guidelines will help you maintain the quality and performance of your entire winter wardrobe.

The Golden Rule: Read the Care Label

Before performing any care, the stitched-in care label inside your garment is your primary and most important guide. It contains specific, tailored instructions from the manufacturer for that exact blend of materials. When in doubt, always follow the label.

General Washing & Drying Principles

1. Wash Less, Air More: Garments like wool sweaters and jackets do not need to be washed after every wear. Often, airing them on a proper hanger in a well-ventilated area is enough to refresh the fibres.

2. Use Cold Water: When washing is necessary, cold or lukewarm water is almost always the safest choice. Hot water can cause shrinkage in wool, fade colours, and damage technical fibres or elastic.

3. Choose a Mild Detergent: Avoid harsh chemicals, bleach, and standard fabric softeners. A mild, neutral, ph-balanced detergent is best. For wool and cashmere, use a specialised wool shampoo.

4. Never Wring or Twist: To remove excess water, gently press or roll the garment in a clean, heavy towel. Twisting or wringing will break the delicate fibres and permanently stretch the garment out of shape.

5. Avoid High-Heat Dryers: High heat is the enemy of most premium fabrics. Air drying is always preferred. Never dry in direct, intense sunlight, as this can fade the colour.

Garment Care Guide 🠒